Shipping policy
Veil Hair Care — Shipping Policy
We carefully prepare and package each order to ensure your products arrive safely.
Processing Time
Because our products are handcrafted in small batches, orders may require processing time before shipment.
We generally process orders as quickly as possible, and some orders may ship the same day they are placed.
Shipping
Orders are shipped to the address provided by the customer at checkout.
Once an order has been shipped, customers will receive tracking information when available.
Delivery Delays
Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier and may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside of our control.
A shipping delay does not automatically qualify an order for a refund.
Incorrect Shipping Addresses
Please carefully review your shipping information before completing your purchase.
Veil Hair Care is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect address, additional shipping charges may apply to reship the order.
Lost or Damaged Packages
If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
If your package arrives damaged, please contact us as soon as possible at veilhairkit@gmail.com and provide your order number and photographs of the damaged package and products.
Contact
For shipping questions or concerns, contact: